Returns & Exchanges
At Jones & Co, we want you to be completely satisfied with your home decor and furniture selections. If a piece isn't the right fit for your space, we offer a 30-day return window for most items in their original condition.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely and undamaged.
Ship It Back
Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing